Utility Relief Assistance Software

All-in-one solution to manage Utility Relief Funds

Are you a homeowner looking for mortgage assistance? Click here to find help in your area

A single platform to manage utility relief applications, payments and funds

Utility Relief streamlines the entire process for states who are providing financial assistance to qualified homeowners and renters with low income. Utility Relief is an easy-to-use site that enables homeowners and renters to apply for utility assistance and state agencies to review, approve and disburse payments for approved applications.

ALL-IN-ONE SOLUTION

Applicant & agency service portals
Call center dashboard
Case management platform
Document management & review
Funds mgmt & payment transfer
Staffing for call center & case mgmt

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Single vendor management

Utility Relief centralizes four core components into one platform:

Application Portals

Online access for homeowners and renters

Built-in language translation

Mobile-friendly and based on mature & proven technology

Call Center

Built-in call center dashboard

Available to in-house or third-party call center staff

Optional Yardi call center service

Case Management

Built in case management platform

Available to in-house or third-party case management staff

Optional Yardi case management service

Payment Distribution

Built-in funding dashboard

Native payment processing engine

Efficient transfer of funds within 24 hours of approval

Based on mature and proven service: $9B in monthly payment transfers

The benefits of Utility Relief

Transparency

View funds available, disbursed and in-process at any time

Detect and act on fraud before payments are made

Simplify reporting with complete compliance data on demand

Efficiency

Provide mobile access for homeowners, renters and utility vendors

Create collaborative opportunities between regional agency partnerships

Expedite staff proficiency with online training content

Minimize impact on IT hardware or staff resources with a cloud-based solution

Simplicity

Get everything you need from a single vendor

Save time on training, implementation, configuration and program management

Scale solution components based on your organizational requirements

Schedule a demo

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FAQ

What is utility help?

Utility Help is administered by the Department of Housing and Community Affairs (DHCA) with funding from the federal Low Income Home Energy Assistance Program (LIHEAP) and federal Low Income Household Water Assistance Program (LIHWAP). The program provides eligible households with financial payments made directly to the utility company on the household’s behalf.

What is LIHEAP?

The Low-Income Home Energy Assistance Program (LIHEAP) assists eligible low-income households with their heating and cooling energy costs, bill payment assistance, energy crisis assistance, weatherization and energy-related home repairs.

What is LIHWAP?

The Low-Income Household Water Assistance Program (LIHWAP) is a water assistance program designed to assist low-income households in meeting their immediate water and wastewater needs.

Is assistance from the Utility Help program provided to households as a grant or a loan?

Is assistance from the Utility Help program provided to households as a grant or a loan.

How can Utility Help Fund Program software help?

Utility Relief software can help state, and other grantees streamline the application, approval, distribution and audit process. Cloud-based utility assistance software provides the accessibility and transparency that grantees need to more effectively disburse funds to help households in need of utility relief.